Walkthrough of your 3X4 Health test

Thank you for ordering a 3X4 Health test. This guide walks you through what to expect, from receiving your kit to reviewing your results through the 3X4 Health app.

Note: This article covers standalone 3X4 Health genetic tests purchased via 3X4genetics.com or the 3X4 Health app.

If you ordered through your provider / practitioner, or your purchase included a consultation, see Walkthrough of your 3X4 Genetics test.
If you ordered from outside the United States, please speak to your practitioner.

Your 3X4 DNA kit

You will receive a 3X4 DNA Kit which contains everything you need to collect a DNA sample and return it to the lab.

Plan when to collect your sample

The swab takes 1 to 2 minutes. Collect your sample first thing in the morning, before brushing your teeth or putting anything in your mouth, including food and drink. If you already have, wait at least 60 minutes before collecting.

Register your kit code

Before you collect your sample, register the unique kit code on your vial label with your 3X4 account. Each 3X4 account can register one kit, so each kit needs its own email address.

Tip: Registering a kit for a child without an email address? Most email providers let you add a plus sign and a word before the @ in your own address, such as jane+emma@example.com. Messages still arrive in your usual inbox.

The code identifies your sample during storage, transit, and lab processing, which helps protect your personal identity and lets us securely match your results to you.

Follow the getting started instructions on the card inside your kit. The registration link is on the card or on the bottom of your kit tube.

For more information, see see How to register your 3X4 DNA Sample Kit.

Collect your cheek sample

Once you've registered your kit code, step-by-step collection instructions will appear on screen.

For more information, see How to collect your DNA sample.

Return your sample to the lab

Packing and return instructions will appear on screen after the collection instructions. You can also find them in How to return your DNA sample to the lab.

Caution: Don't ship your sample without registering your kit code first. As a backup, write down or take a photo of the code on your vial label, since the vial label goes to the lab with your sample. A sample that can't be matched to an account may be discarded.

We recommend returning your sample within 1 to 2 days of collection so processing can begin promptly. Please ship it within 7 days of collection.

Receive your results

Once the lab receives your sample, processing typically takes 3 to 4 weeks.When your results are ready, we'll email you, and we'll also send a push notification if you have the 3X4 app installed. Log in to the 3X4 app to view your results.

Haven't downloaded the app yet? Download the 3X4 app and log in with the account you used to register your kit.